Managed IT & Support
The IT department that picks up the phone.
Helpdesk, on-site support, and proactive monitoring. Staffed by engineers who actually know your environment because they built half of it. One number, one team, one accountable partner.
What usually goes wrong
- Problem 1
Tickets that bounce between vendors
Network blames server, server blames apps, apps blames network. And your team is the unwilling project manager.
- Problem 2
Reactive support that always feels late
You discover the problem from staff complaints. Not from monitoring that should have caught it hours earlier.
- Problem 3
Surprise quarterly invoices
Pay-per-call support that turns every issue into an estimate. And never builds a relationship.
What we deliver
Pick the ones you need, or let us recommend the right mix.
Helpdesk. Call, email, chat
Real engineers, fast triage, proper ticketing. Not a call centre that escalates everything.
On-site support
Engineers at your location in hours, not days. The person dispatched is the person who can actually fix it.
Proactive monitoring & patching
Disks, certs, queues, services. Watched continuously, fixed before users notice.
Quarterly business reviews
Sit down every 3 months: what broke, what we fixed, what to plan for next quarter.
Hardware procurement
We size, source, and deploy. Leveraging vendor relationships your single business might not have.
Vendor management
One throat to choke. We coordinate carriers, ISPs, software vendors, and warranty providers on your behalf.
Specification
- Predictable monthly fee
- Bundle helpdesk, monitoring, patching, and reviews into one number. No surprise invoices.
- Documented runbooks
- Common issues solved the same way every time. Handover-resistant.
- Asset register
- Every device, license, and contract tracked. The document your finance team has been asking for.
- Escalation matrix
- Severity 1 in 30 minutes; severity 2 by next business hour. Documented and held to.
Platforms we deploy
- Microsoft
- Datto
- NinjaOne
- PRTG
- ConnectWise
- Veeam
43 projects in this capability
43 projects
- 2026-09Sun Chung Property · PropertyOn-premises property management system architecture
- 2026-08Build King · PropertyConstruction site IT requirements review
- 2026-07Build King · PropertyConstruction site IT requirements review
- 2026-04Waikins Limited · Enterprise24x7 hardware maintenance agreement
- 2025-06Johnson Controls · PropertyOn-site proof of concept for a building-services client
- 2025-05AIA · FinanceData centre workstation support service
- 2025-05AIA · FinanceTier-1 desktop support onboarding
- 2025-05POLA · RetailMaintenance contract renewal
- 2025-02Elite IT · Enterprise8x5 next-business-day service agreement
- 2024-10Zettler · Manufacturing8x5 next-business-day maintenance for Zettler
- 2024-05Canossa Hospital · HealthcareSecure web proxy and immutable backup plan for Canossa Hospital
- 2024-04Hospital Authority · HealthcareHardware support tender response
Questions
Do you cover existing systems we did not install?
Yes. We audit on day one, document what is there, and take it on. Most clients have a mixed estate.
What is included in the monthly fee?
Helpdesk, monitoring, patching, antivirus, backup verification, and quarterly reviews. Hardware and major projects are scoped separately.
Can you co-manage with our internal team?
Yes. Many clients keep an internal IT lead and use us for depth, after-hours, and specialist work.
Pairs well with
- SecurityCybersecurity & 24/7 SOCQuiet protection. Until you need it loud.Open
- Data CenterCloud, Backup & Disaster RecoveryCloud where it pays. On-prem where it doesn't.Open
- Software & AIBusiness Software & Web AppsThe systems your office runs on.Open
- Data CenterServer Room & On-Prem InfrastructureWhere your business actually runs.Open
Common inSMBs & Community OrgsSchools & Higher EducationGovernment & Public SectorRestaurants & F&B
Add Support to your setup.
It is already ticked below. Add anything else you need, then send it over.